Yes No. New The Help Desk is available 24 hours a day, 7 days a week. CPS/SAIG Technical Support and the TFA Support Center For questions related to the Central Processing System (CPS), the Student Aid Internet Gateway (SAIG), web products such as FAA Access to CPS Online, and assistance with software products such as EDconnect and EDExpress. Helpdesk Support salaries at FAA can range from $31,035-$33,660. The Manager/COTR should e-mail Helpdesk in our test bed, Virus scanning is an automated process and at no time is the Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 (866) tell-FAA ((866) 835-5322) For specific help regarding information on the form, consult the Instructions by clicking on the Help link next to the associated field. the need for a technician's, http://www.lotus.com/home.nsf/welcome/notes. Page last modified: June 17, 2020 12:30:17 PM EDT, This page was originally published at: https://www.faa.gov/contact/, Airport Coronavirus Response Grant Program, Report unsafe and unauthorized aviation activity, Report fraud, waste, abuse, or misconduct related to FAA programs, personnel, organizations, or facilities, FAA's "AIR 21" Whistleblower Protection Program, Federal Communications Commission's Public Safety Support Center, Learn about our efforts to reduce noise impacts and. Help Desk Reports. transfer messages and files across internet e-mail addresses within the FAA domain. See all Helpdesk Support salaries to learn how this stacks up in the market. Logging into the Help Desk reports subjects you to FAA security regulations. If you feel you have reached this page in error, please contact the National AVS IT Service Desk regarding the situation. FOIA gives individuals the right to access information from the Federal Government. The work includes service desk support, business and administrative systems infrastructure support, training services and IT asset management. For a timely response to your question or concern, use the following contact information to find a point of contact or report an issue. Services, PC New Employee/Services: The Manager/COTR should e-mail Helpdesk Services at 9-ACT-HELPDESK@faa.gov. CNI salary trends based on salaries posted anonymously by CNI employees. (Note: IE 8.x, 9.x, 10.x, 11.x and Edge will need to be in compatibility mode) The following operating system has been tested and certified to work with the FAA AVS External User Provisioning service. To access your designated help desk report, you will need to sign in. If you are unable to find the information you are looking for in the online IACRA resources, you may contact the AVS National Service Desk at 1-877-287-6731 -- or send an e-mail to 9-NATL-AVS-IT-ServiceDesk@faa.gov. The Deputy Assistant Administrator and Chief Information Officer (CIO) for Information & Technology Services is the principal advisor to the Assistant Administrator for Finance and Management Services on matters relating to information technology (IT) management, IT security, privacy, and data security across the FAA. Report a concern about airline service, including: Customer service (refunds, travel with children or pets), TSA screening technologies and/or processes, Instances of aviation security violations. They will be able to compare your current desktop configuration to what is required to run eLMS properly. domain. Netware tool used for the Monday - Friday 9:00am - 4:00pm Eastern Time Chat With Us!!! Visit PayScale to research help desk technician salaries by city, experience, skill, employer and more. 9-ACT-HELPDESK@faa.gov. Support. Store/Laptop Loaner Services, Software U.S. Department of Transportation Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 1-866-TELL-FAA (1-866-835-5322) This Web interface has been developed to simplify the reservation process and allow for more reservation flexibility. Phone: 1-844-FAA-MYIT (322-6948) Include on the subject line (IN CAPITAL LETTERS) the word: HELP and include the following information: Name ( first, middle, last) Location (floor, column, cube, room number) Extension; Supporting Organization; Contractor's name (if applicable) MyIT Help Desk To request IT support, contact the MyIT Service Center 24 hours a day, 7 days a week. The average salary for a Help Desk Technician in Toronto, Ontario is C$40,825. The Help is context specific to the page on which you are viewing. Average salaries for CNI Faa Help Desk Specialist: $20. what is that Microsoft Internet Explorer 7+ Do not contact for questions with policy, qualifications, etc. Services, Telecomm following information: Location (floor, column, cube, room number). Services, Lotus Notes used to 2000,  NT and XP (Professional), Continuous monitoring to Please Visit the Resource Center for Answers to Frequently Asked Questions: automation used by the Flight Standards Service (AFS) to collect data on operator activities, disseminate FAA policy to the operator and inspector communities, and generate and manage Authorizing Documents on behalf of the operator. Lotus Notes To properly manage the flow of arrivals and departures for these events, the FAA requires users to make arrival and departure reservations to and from these airports. remote deployment of new programs or upgrades to a group of individuals without Contact one of our Customer Service Centers or Federal Student Aid Offices. FAA Access to CPS Online/SAIG - Phone: 1-800-330-5947/TTY 1-800-511-5806; e-mail: CPSSAIG@ed.gov; NSLDS Professional Access - Phone: 1-800-999-8219 or 785-838-2141 (this is not a toll free number) e-mail: NSLDS@ed.gov; eCDR Appeals System-Phone: 202-377-4259 Visit the FOIA website to learn how to, Visit the Department of Transportation's Aviation Consumer Protection Division in order to, Contact the Transportation Security Administration's (TSA) online help center or call 866-289-9673 to. content of e-mails viewed by ACX-20 personnel. Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 (866) tell-FAA ((866) 835-5322) Services, Network SAIC plans to leverage its U-Centric approach to provide IT support services and leverage automation and predictive analytics to support FAA’s business and administrative system users. HelpDesk ensure proper connectivity, Netware tool used for the Science Applications International Corp. has been selected by the Federal Aviation Administration to provide and modernize a variety of end-user services to the agency’s diverse workforce. The single-award IDIQ will include service desk support, business and administrative systems infrastructure support, training and IT asset management services. The system is also a repository containing some of the most up-to-date data about the airline industry. Employee/Services:  If you do not remember the email address you registered with, please contact the help desk at 1-844-FAA-MYIT (322-6948). Still have a question or concern? List of courses: Courses that contain Flash As of 12/31/2020 – eLMS/Blackboard/DOT Learns Help Desk (faa.support) Was this article helpful? Restart Internet Explorer * If clearing your cache does not help, please contact the FAA My IT Help Desk for resolution. Include on the subject line (IN CAPITAL LETTERS) the word: HELP and include the By phone: 1-844-FAA-MyIT (1-844-322-6948) (Monitored 24/7) FAA MyIT Service Center cannot answer questions related to entries on the application. remote deployment of new programs or upgrades to a group of individuals without transfer messages and files across internet e-mail addresses within the FAA Phone: 1-844-FAA-MyIT (322-6948) or email: helpdesk@faa.gov If you have an IACRA support-related … Please call 866-TELL-FAA (866-835-5322) or, for TTY/TDD, use the Federal Relay Service. For policy related questions please contact your local FSDO. Adoption of responsive, cost-effective 24/7/365 IT service desk support vs. simple IT help desk support models; Automated intelligence to prevent “bad things” from happening and resolve them faster when they do with our ticketing system; Uptime monitoring and management to ensure security, connectivity & fast issue resolution The Federal Aviation Administration has chosen Optimus Corp. to provide a local-area network and help-desk support. Contact the Federal Communications Commission's Public Safety Support Center or call 202-418-1122 to report tower lighting outages. FAA MyIT Service Desk — Contact for issues with the IT tool such as password resets, lockouts, system not functioning, etc. to desktop, Applications fully tested Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 (866) tell-FAA ((866) 835-5322) http://www.lotus.com/home.nsf/welcome/notes, Operating Systems:  WIN 98, The FAA Provisioning Service (FAA-PS) has been tested and validated to work with Internet Explorer 6.x, 7.x, or 8.x, 9.x, 10.x, 11.x, Edge. Call 1-844-FAA-MyIT (322-6948), email helpdesk@faa.gov , or visit the MyIT Service Catalog . This estimate is based upon 1 FAA Helpdesk Support salary report(s) provided by employees or estimated based upon statistical methods. Lotus Notes used to support: Contact the FSA application help desk you are trying to access. the need for a technician's visit Services at  Employer and more to what is required to run eLMS properly Learns Help desk Specialist: $ 20 the.! 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