As for the shelf, it turns out that Amy the office manager NOR both of the installers knew their job well enough to tell me that the shelf that I asked for is NOT designed to be used with a tub, only for a shower because now the "foot rest" is way too high to get your foot on and the top shelf can only be reached while standing on your tip toes (pretty dangerous in a bath tub). Nationally, only 1% of all Bath Fitter customers have a service issue, and it is Bath Fitter… 53 days after cashing our check, the installation was completed, HOWEVER, the bathtub still does NOT FIT properly, although better than the first tub attempted. Bath Fitter Jacksonville - O'Gorman Brothers Serving New Jersey, Jacksonville, Ocala and Daytona Beach, Florida & Savannah GA New Jersey Georgia Florida Home Tubs & Showers Bath … "Oh, it's the plumber's fault, not ours..." The branch manager finally agreed to send out an installer to repair the drywall and ceiling of his kitchen - an 18 year old, fresh out of high school, green handed kid with NO experience in the realm of home repair. Specialties: Our acrylic liners are custom made to fit perfectly over your existing bathtub or shower, making us the perfect solution for your bathroom remodel. I was sent follow-up emails and phone calls about the upcoming appointment. At that point we decided that we would have to cancel the order, we still had a leaky tub that required immediate attention. I told her that was unacceptable. There are many other bath remodel companies to choose from. An Ocala employee with more experience was called to fix their work - he took pics and video he fixed it best he could - now on to the master - he did do a decent job but the girl in the office NEVER followed up on getting the custom glass enclosure to finish the job. Will NEVER even bother to call them. Bath Fitter of Indianapolis offers top-quality, durable, customized acrylic bathroom remodeling products and services installed in as little as one day. We really appreciate the quick install turnaround with very minimal disruption to our life. She's been watching to much HGTV and those remodel shows.LOL! Other than that your installers are the best and the products look exceptional. Our bathroom had a type of hardwood flooring and caulking got down in the cracks. Call us today for your Free Virtual Design Consultation. The first two pictures are of the shower Bath Fitter installed. You, a better than average person, may approve of that cheap plastic crap. Some customers file complaints with the BBB (Better Business Bureau) and as soon as Bath Fitter hears of these complaints they are immediately addressed and the situations rectified. They are instructed by every level of management to make each sale a high pressure sale wrapped in a low pressure atmosphere. It’s your house, not mine.” I asked, “Do I need to move that or do this?” And he said, “Listen, it’s your house.” He did all the work and the quality was remarkable. Bath Fitter offers specialized services, so the cost varies based on each homeowner’s needs. Had plenty of work done on house without wife being home for estimates.As long as she signs contract that's all that's needed for legal purposes..They just want her here to try to up sell us on stuff thinking she'd be more willing to do more than what we need. He was by far outstanding and very professional. I did notice a few stress cracks directly on the bottom of the tub the other day and reached out to Bath Fitters to see about the 'lifetime' warranty on their products. I'm "average people"...I have to say, I would ever consider a plastic tub and plastic faux tiled walls in my bathroom. We needed to redo our bath for my 85 year old dad who could no longer get into a normal tub. Most of the time Bath Fitter attempts to settle issues before complaints are filed, but that only strings trusting consumers along for a waiting period of up to months before the office makes good on their promises. Ever. The issue was with faulty equipment and not Josh. Terrible company!!! The sale rep (Patrick) agreed, took my Void cheque as a way of direct debit from my bank account. Highly recommended. Six months later are you kidding me??? Bath Fitter helps individuals remodel their bathrooms with little to no construction. It was definitely outdated. I am not quite certain that this is the branch of Bath Fitter that recent redid our tub ... but my dissatisfaction would in large measure apply … When the first two installers came out - wow they looked like slobs and did such a bad job. Thank you for sharing your experience Yves! We called another company who started work right away, finished with a great result. Investigate yourself silly. When he was done with the installation, he did an excellent job of cleaning up all his work areas. Now that we've had problems we checked with a very reputable tile company here and they were more that $1000 less than Bath Fitter. I didn't ask. Today, is Monday Nov. 5th and I just sent another text to seller asking when I would receive call setting up appt. Prior to this we had to leave the door partially ajar. Last year, I called up Bath Fitter and asked them if they could put a walk-in shower. I'd like to mention the installers as they were meticulous in covering my wood floors as they worked in and out of the house and cleaned up any mess caused in the bathrooms from the work. Don't contact them!!! Hi, this does not sound like the experience we strive for and we'd like to look into this matter further. Customer service contacts and company information. I asked our salesman if Bathfitter would compensate us for our loss. They were very thorough with their explanation and answered all my questions. … Very upset, I called Bath Fitter, Burnaby BC office at [protected]. They claimed it was a restocking fee but when we enquired if any work had begun in preparation for our job they said no. By then our 3 day cooling off period for the contract had passed; we had paid Bath Fitters a $900 deposit. The people who knew ended up being the angry, dissatisfied customers who's bathrooms were left in damaged, leaking, shoddy condition for WEEKS waiting for resolutions. 6. There was one issue with equipment that will be fixed the next day. Read reviews for Bath Fitter, a Bathroom Renovation pro located in Scarborough, Ontario with a StarScore of 79% and get a quote for your next home improvement project. Bath Fitter of Ft Myers is a sham and a scam. Thank you for your review Antonius! Average Cost of Bath Fitter® Services The average cost of a Bath Fitter®bathtub installation ranges from $1,500 to $7,000.This range significantly depends on the chosen bathtub, the … I haven't ever submitted a review on a business website before but do think I have to this time. In conclusion, while I am happy with the product (acrylic shower stand walls in one piece) I am very dissatisfied with the services, from installation to payment to answering my phone messages. This time I was present and it was a different service person. So they kept our money because they thought they could. Besides the price and the lifetime warranty we are having the tile shower put in. Disappointed! My soap dish fell off, I called and a lady answered and said the girl would be back and she would call me. I'm so sorry I had them do my bath very little to choose from and did not like the pressure the salesman put on us you'll get this price only if u buy now or else. A plumber had to be called and could not fix the problem until the next day. We can become who we want to be and grow, … So finally, I had to gather money from some sources to pay off the whole balance $3328 to Snap. Two days later a worker came to repair the drywall however he expected us to pay and apply the wall texture. @PC Home Sincerely Steven **. Customer service is the worst I've ever dealt with. When we were unable to find someone willing to do this job only, we decided to go with another company that did a great job and eat the $900. Bath Fitter is true to its Mission, Vision and Values. Worst. The company’s bathtub refinishing products are custom molded to fit over existing fixtures for quick … We recommend Bath Fitter for customers in search of an affordable and noninvasive remodeling solution. But to my surprise, a few weeks after the installation, Snap Home Finance sent me a Financing paper, showing that I had to pay them $31.72 a month for 180 months, with 7.95% interest, as my debt with Bath Fitter ! And we’ll set up a time to come and do an estimate for you or do the measuring.” Then, I got a phone call from one of the Bath Fitter locations and they said, “Hey, we’re running a little bit behind on stuff. The gal on the phone apologized and said, “Hey, we’ll get you set up, what works for you.” And within a week or so, a schedule was in. Thank you so much for sharing your great experience Fredrick! I was only trying to something really nice for my wife and all we got was $FOUR $THOUSAND $DOLLAR$ worth of incompetence. We will be taking them to court. My eventual plan was to replace the existing bathroom tile with an Art Deco pattern of glazed tiles, which belongs with this style of house. Oh, one more thing, when I called this last time she said that is why it is lifetime guarantee. I thank Bath Fitter for their professionalism, products and willingness to make sure that the customer is fully satisfied. Take my advice.. Well, I wish I had found these reviews before I called too. They seem to be very concerned that I'm calling about a bathtub that I must have put in (even though Bath Fitters admits that everything else is their product) OR that the Bath Fitters I was working with at the time put in a tub that WAS NOT A BATH FITTERS PRODUCT. The silicone-type grout came loose within a month. We are so glad to hear our team was able to complete everything to your satisfaction!! I called about that when I talked to them about the caulk. The response was that they were keep 25% of our deposit, over $2, 000, 00. Told them to take my number off their list I'll find someone or something else to get tub done. @Lisa Koen Initial Bath Fitter Franchising complaints should be directed to their team directly. Most estimators that I've met could care less about Bath Fitter as a company and even less about their 8% commission rate. Also, asked about new contract to show discount and was told manager has to do that. I told them that it would have been nice if someone would have contacted myself or my wife as to the delay. I had Bath Fitters do a tub and shower wall insert installed at a cost of around $5,000. Well former employee? (So what? Of course it is usually the "fault of the homeowners floor tiles for not being straight." I had no access to the bathroom and finally drove to the grocery store and used theirs. They have the Florida Keys territory and do not have installers in the keys. Would definitely recommend Bath Fitter to everyone. The installers took the stuff out one day. Looks fabulous. I just wanna know whether we’d plan for this in a week or in six months.” It wasn’t even 10 minutes later that I got a callback from Bath Fitter. They also put two handrails in for me. We like to laugh but, at the same time, we all want to … BathFitters ranks 47th among Bathroom sites. Now Bath Fitters is telling us if we don't pay them a $1900 "restocking fee" they will take us to court and put a lien on our home. You will get the original 10% off plus an additional 10%. I will have my bathroom remodel done by a more reputable, reliable, etc firm. Arrived on time. Someone in my townhome community just used them for services or I would not be looking for an online review forum. Thanks, we look forward to hearing from you. And we haven't forgotten about you.” So, I waited 3 more weeks and didn't hear anything. Ms Lanap. The installation took two days in total. (Zack) Bath Fitter should award this young man because he was a perfectionist in his completed work. 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