13 min article; Return shipping for buyers. About eBay; Announcements; Community; … Learn more about fee credits. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. Activity that is not allowed includes, but is not limited to: Buyers who file fraudulent claims are subject to consequences outlined in the Abusing eBay section of the User Agreement - opens in new window or tab. When a buyer asks us to step in and help, a seller's funds may be held or set aside by eBay as outlined in the eBay Payments Terms of Use - opens in new window or tab or held by PayPal as outlined in the PayPal User Agreement - opens in new window or tab. After 30 days, file for PayPal Purchase Protection in your PayPal account. Enter your search term to display live search results. Enter your search term to display live search results. Either eBay will generate a return postage label or the seller can provide a label or offer another return method that is acceptable to the buyer. The buyer agrees to cooperate with us to ensure the proper disposal of the item. eBay Money Back Guarantee policy. After confirming that the item was returned to the seller, we refund the cost of the item (less any loss in the item value, if the item is returned after it was used or damaged by the buyer) and original postage to the buyer. The seller doesn't respond to the return request within the, The seller doesn't provide a return postage label or offer another acceptable solution. When we give the buyer a partial refund, we don't ask them to return the item. Other exclusions apply based on categories and delivery conditions – please see our full policy guidelines below. The item arrived after the estimated delivery date. Return the item as it was when you got it, and pack it well. Insertion fees and other eBay fees aren't refunded, though. Enter your search term to display live search results. In most instances, when we extend timelines for eBay Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such extended timeline, we'll notify sellers with an announcement on eBay.co.uk - opens in new window or tab. We’ve got your back In order to be protected by eBay Money Back Guarantee, certain payment methods must be used and all eligibility requirements and deadlines must be met. Which payment methods are eligible for eBay Money Back Guarantee? Signature confirmation is required for returns of items with a total cost of $750 or more. When we first made the announcement in August that eBay Money Back Guarantee was coming to eBay.ca, we let sellers know more information would be made available before the launch. Published: 19:12 EST, 5 May 2015 | Updated: 11:34 EST, 6 May 2015 . If a seller chooses to offer the buyer an untracked return label and eBay is asked to step in and help, the buyer will not be required to provide proof of delivery or signature confirmation. If the buyer refuses delivery, their claim is not eligible for eBay Money Back Guarantee. Using other programmes to address a concern, Fraudulent claims and abusive buyer behaviour. If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. In some situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. Use TAB key to navigate results. Please note - if the seller promises returns or refunds in the listing description but fails to deliver this promise, the listing as a whole will be treated as being "Not as Described" and treated in accordance with the eBay Money Back Guarantee for this purpose, Transactions paid with any offline payment methods (examples: cash, money/postal orders, bank transfers, escrow services), Items sent to another address after original delivery, or when a buyer uses a freight forwarder. You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). Resolving buying problems. Insertion fees and other eBay fees aren't refunded. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. If a buyer files a PayPal Buyer Protection dispute, the buyer can't open an eBay Money Back Guarantee request for the same transaction. bsal as long as the dispute is opened before the 45th day you can wait up to 20 days to escalate to a claim, effectively giving the item 65 days to arrive. The seller doesn't fulfil their return policy as stated in the listing. Buyers and sellers permit us to make final decisions about all cases, including appeals. All you have to do is log in to your account and open a dispute to get the refund process started. Please see our full policy guidelines below. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee helps buyers and sellers communicate and resolve issues. by: Rexford : Tue May 3 17:00:33 2016: Glad to see the Guardian reporting on this. If the seller does not respond or offer a solution, the buyer can ask us to step in and help. If you can't come to an agreement, you can ask us to step in and help. One thing I want to get is a Halo reach legendary edition with it's downloadable codes (let's not talk about the item, just keep it about eBay) included, and if I didnt receive such codes, would the money back guarantee … The seller doesn't fulfil their return policy as stated in the listing (i.e., the buyer requested a return within the seller's return policy, but the seller failed to accept or facilitate the return and/or issue a refund) - in such instances, we will treat the case as if the item is not significantly as described. The seller should address the buyer's concern and offer a solution, such as accepting a return or offering a replacement or refund. Most purchases are covered under the eBay Money Back Guarantee. eBay may place the amount refunded to the buyer on their invoice subject to their automatic payment method. Some sellers may deduct the amount of loss from the amount refunded to the buyer if the item is returned after being used or damaged by the buyer, Providing a return postage label, or another return method that is acceptable to the buyer when an item is returned because it doesn't match the listing or the seller offers free returns, To accept the return at the same location specified in the listing or at an address that does not result in a materially different return cost for the buyer, Paying for any customs charges on the returned item, Issuing a refund to a buyer upon receipt of a returned item. View basket for details. If eBay steps in, we review the information provided by the buyer and seller for evidence of successful delivery to the buyer. When the seller uploads tracking information, you can follow your package online all the way to your delivery address. 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