Controller – The internal accountant for the hotel. Front Office or Front Desk of a hotel is the most important place. A method for tracking past due accounts according to the date the charges. Acronym for Meetings, Incentives, Conferences, and Exhibitions. The Front Office compares it with the Room Rack for reconciliation of room status. An old reservation system for hotel accommodations. These people are mostly … On a conceptual level, many firms are divided into three parts: the... Special Considerations. Order a copy for £7.99 with free UK p&p from guardianbookshop.co.uk Topics It is treated as the nerve center or brain or mirror of the hotel. All-suite – A level of service provided by a hotel for a guest who will desire an at home atmosphere. ACCOUNT AGING. C. Room Service . 6. Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. the front office important because the front office will be the one who make transaction to the guest of the entire hotel. Crisis management – maintaining control of an emergency situation. D. Vouchers. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Bottom up – A sales method that involves presenting the lest expensive rate first. Bsc Front Office Terms FRONT OFFICE TERM. Front Office Terminology 1 Access time– the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. The "Front Office" is the teams management, this is usually the owner, general manager and other executives who are involved in organization level decisions. ABBREVIATION & GLOSSARY FRONT OFFICE ABBREVIATION & GLOSSARY IATA = International Air Transport Association IAPA = International Airlines Passengers Association HSE = Hotel Safety Executive IAAI = International Airlines Authority of India AAI = Airport Authority of India POS = Point of Sales UM = Under Maintenance VAT = Value Added Tax NCR = National Cash Register … European plan – A rate that quotes room charge only. Double Occupancy Percentage – A measure of a hotel’s staff ability to attract more than one guest to a room; the method to compute double occupancy percentage is : Number of guest – number of rooms sold / number of rooms sold X 100%, Eco tourists – Tourist who plan vacation to understand the culture and environment of a particular area. Many terms are familiar, especially to experienced individuals. Confirmed reservations – Prospective guests who have a reservation for accommodations that is honored until a specified time. Commercial cards – Credit cards issued by cooperation, an example of which is Diners Club. Going green – the responsibility to take care of the environment. Cycle of service – The progression of a guest’s request for products and service through a hotel’s department. AFFILIATED HOTEL: A hotel that is a member of a chain, franchise, or referral system. (DOC) Front Office Terminology | Anumta Noor - Academia.edu Academia.edu is a platform for academics to share research papers. Posted by hotelterminology on April 23, 2011 in Front Office Terminology 1. City ledger account – A collection of accounts receivable of nonregistered guest who use the service of the hotel. their is lots of terms using in front office, please ask specific terms. Credit balance – Amounts of money a hotel owes guests in future services. We’ve broken down a few basic dental terms into categories to help you at the front office: Appointment Abbreviations: NP – shorthand for New Patient and is when the patient has never been seen by your office before. Complete List of All Hotel Management Glossaries, Hotel Terms Definitions, Jargons, Lingo, … 2. AFFILIATED HOTEL: A hotel that is a member of a chain, franchise, or referral system. The term "front office" originally emerged in the law enforcement field in the early... Front Office vs. Middle Office vs. Back Office. ACCOUNT AGING. front office terminology Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Internet Protocol Private Branch Exchange, where internet protocol is used for call transmission. 1. HM0005-FRONT OFFICE. Membership provides special advantages, particularly a national reservation system. Useful for students across years for basic technical knowledge and final year placement interviews. Cancellation code – A sequential series of alphanumeric combinations that provide the guest with a reference for a cancellation of a guaranteed reservation. Terminology of front office? Front office staffers typically have the most direct contact with clients. Debit cards – Embossed plastic cards with a magnetic strip on the reverse side that authorize direct transfer of fund from a customer’s bank account to the commercial organization’s bank account for purchase of goods and services. 2. A AAAAmerican Automobile Association. A card A form once used with the NCR front-office posting machines to reconcile and report cash at the close of the first shift and alternate shifts thereafter; see also B card.. 2. account balance The difference between the debit (charge) and credit (payment) values of the guest bill. Global Distribution System ( GDS ) – Distributor of hotel rooms to corporations such as travel agents that buy rooms in large volume. ( Log Out /  3. Communication hierarchy – A listing of the order in which management personnel may be called on to take charge in an emergency situation. Guest Registration Card, which the guest needs to fill in with personal formation at the time of registration. Debit – An increase in an asset or a decrease in a liability. The term "Front Office" or "Front of the House" are the people who interact with customers, vendors and in general the public. Customer of the hotel business being served. Express check out – Means by which the guest uses computer technology in a guest room or a computer in the hotel lobby to check out. Corporate rates – Room rate offered to corporate clients staying in the hotel. Complimentary rate – A rate in which there is no charge to the guest. Private Branch Exchange, a private network of telephones within an organization. ACCOUNT ALLOWANCE. ADJOINING ROOMS: Guest rooms located side by side without a connecting door between them 2. Account receivable – Amount of money owed to the hotel by guests. Acronym for Point of Sale. Business affiliation – Chain or independent ownership of hotels. aging statementwithin the city ledger, the aging statement tracks how long … FRONT OFFICE TERMINOLOGY Walk-in : A guest without a reservation who requests for accommodation. A. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Front Office Terminology 1 Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Daily sales report – A financial activity report produced by a department in a hotel that reflects daily sales activities with accompanying cash register tapes or point-of-sales audit tapes. If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as: A. Commercial rate – Room rates for business people who represent a company but do not necessarily have bargaining power because of their infrequent or sporadic pattern of travel. Database interfaces – the sharing of information among computers. Banquet sheet – a listing of the details of an event at which food and beverage are served. Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. Concierge – A person who provides an endless array of information on entertainment, sports, amusement, transportation, tours, church services and babysitting in a particular city or town. Flowchart – An analysis of the delivery of a particular product or service. For most businesses, the front office is the reception and sales area of the business. Following are some common terms used in relation to the front office department −. Atrium concept – A design in which guest rooms overlook the lobby from the first floor to the roof. Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. AARPAmerican Association of Retired Persons. originated. 3. The price at which the hotel rooms are sold before applying discount. Back-office functions … Term & Meaning. Front Office . Chain affiliations – Hotels that purchase operational and marketing service from a corporation. Collective bargaining unit – A labor union. Office Assistant: a help that answers questions for the Microsoft Office suite of programs. Bank card – credit cards issued by banks, examples of which include Visa, MasterCard, JCB. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. Cash bank – A specific amount of paper money and coins issued to a cashier to be used for making change. Medical Office Assistant-A person who primarily handles administrative but also some clinical duties in a health office. Front Office Glossary 1. Acronym for Social, Military, Educational, Religious, and Fraternal. Change ), You are commenting using your Facebook account. Online Hotel Management System, a software system to manage all back-office operations of a hotel. Electronic key – A plastic key with electronic codes embedded on a magnetic strip. Front Office Terminology General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. It is prepared at the end of an accounting period. Here's HOTEL TERMINOLOGY information for you. Demographic data – Size, density, distribution, and vital statistic of population broken down into, for example; age, sex, marital status and occupation categories. Front Office Terminology 23 Apr Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Being the prime interface between the hotel services and the guests, the front office is … The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. accounting transferused when a charge or credit needs to be sent elsewhere within the guest ledger. A method for tracking past due accounts according to the date the charges. Deep cleaning – A through cleaning on furniture and accessories, windows, flooring and walls. Account receivables. Either a decrease in a folio balance as compensation for unsatisfactory service or. An extension of front desk that deals with personalized guest services. Average Daily Rate ( ADR ) – A measure of the hotel staff’s ability to sell available room rates; the method to compute the ADR is : Balance sheet – An official financial listing of assets, liabilities and owner’s equity. Front Office Terminology 23 Apr. plan. Regulated Profession - A profession that is legally restricted to practitioners with a specific professional qualification and/or provincial registration. It is the revenue generating place in the hotel where retail transactions are carried out. ACCOUNT ALLOWANCE. Blocking on the horizon – Reserving guest rooms in the distant future. In its most broad definition, the Commercial hotels – Hotels that provide short-term accommodation for travelling guests. Following are some common terms used in relation to the front office department −. Aging of account – Indication of the stage of the payment cycle such as 10 days old, 30 days overdue, 60 days overdue. Folio – A guest’s record of charges and payment. Debit balance – An amount of money the guest owes the hotel. Account receivable– Amount of money owed to the hotel by guests. Customer relationship management – A system that allows hotel managers to integrate technology to support customer service techniques that provide top-notch customer service. Cashier’s report – A daily cash control report that list cashier activity of cash and credit cards and machine totals by cashier shift. It is a report of accounts that represents ending balance of each account in the list. Current guests – Guest who are registered in the hotel. A Treasury of Unbearable Office Jargon by Steven Poole, to be published by Sceptre at £9.99 on 31 October 2013. Page 1 of 14. 4. The "Front Office" is the teams management, this is usually the owner, general manager and other executives who are involved in organization level decisions. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. ( Log Out /  Direct-email letters – Letter sent directly to individuals in a targeted market group in a marketing effort . Family rate – room rates offered to encourage visit by families with children. Credit card imprinter – makes an imprint of the credit card the guest will use as the method of payment. accidentterm used to describe employee injuries. Crew Rate : Discounted rate for the crew of airlines that offer a certain volume of business throughout the year on a consistent and continuous basis. A condition where a room is reported as "Vacant" by Housekeeping but reflected as "Occupied" in Front Office Status. Full house – 100 percent hotel occupancy; a hotel that has all its guest room occupied. Voucher: Confirmation slip, advice notice or pre:payment instrument that is exchanged for the travel service. Float – The delay in payment from an account after using a credit card or personal check. General ledger – A collection of accounts that the controller uses to organize the financial activities … Duplex: Two rooms on two different floors with a private staircase connecting the two rooms. Blocking procedure – Process of reserving a room on a specific day. Computer supplies – Paper, forms, ribbons, ink cartridges needed to operate the system. Part 2 of the series of Front Office Terminology. It is the first point of interaction between the hotel and the guests. accounting equationAssets = Liabilities + Owners Equity. The term has more specific meanings in … A glossary is an alphabetical list of terms and their definitions found in documentation relating to a specific subject. Cross-training – training employees for performing multiple tasks and jobs. Chain – A group of hotels that follow standard operating procedures such as marketing, reservations, quality of service, food and beverage operations, housekeeping and accounting. Personalized services provided to the guests. Empowerment – Management’s act of delegating certain authority and responsibility to frontline employees. The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are dedicated, respectively, to the direct relationship with the client and proper management of the company.. Distance learning – learning that takes place via satellite broadcasts, Picture Tel, or online computer interaction. Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. Departmental accounts – Income and expense-generating areas of the hotel, such as restaurants, gift shop and banquet. Front Office Understanding the Front Office. Cashier – A person who processes guest check outs and legal tender and make change for guest. This crossword puzzle, “ Front Office Terminology, ” was created using the Crossword Hobbyist puzzle maker Electronic key system – A system composed of battery-powered or, less frequently, hardwired locks; a host computer and terminals; a keypuncher; and special entry cards that are used as keys. B. ledgers. account 3. originated. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. The first hotel employees who come into contact with most guests when they arrive are members of the front office. Corporate client – A hotel guest who represents a business or is a guest of that business and provides the hotel with an opportunity to establish a regular flow of business during sales periods that would normally be flat. Amenities – Personal toiletry items such as shampoo, toothpaste, mouthwash and electrical equipment. Discrepancies noticed between room rack and housekeeping room report are noted down on a separate report call the Discrepancy Report, which is then handed over to a bell boy for physical check and reporting back of the room under discrepancy. Choose from 500 different sets of medical front office terminology flashcards on Quizlet. Flow analysis processes – The preparation of a schematic drawing of the operations included in a particular function. Modified American Plan (MAP) - A billing arrangement under which the daily rate is including … Biometrics – An individual electronic measurement of uniqueness of human being such as voice, hand print or facial characteristics. Information desk that assists guests for transportation, booking of events outside the hotel. Account Balance – Difference between charge and credits in an account. A variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue from a fixed, perishable resource. What is the definition of front office? Ergonomics – The study of how people relate psychologically to machines. AIRLINE-RELATED GUESTS: Airplane crew members and passengers who need emergency … Front Office Terms and Terminology: A to Z abbreviation. Front Office Terminology 23 Apr. Medical Office Assistant-A person who primarily handles administrative but also some clinical duties in a health office. Full service – A level of service provided by a hotel with a wide range of conveniences for the guest. Account payable– Financial obligations the hotel owes to private and government-related agencies and vendors. Voucher: A document detailing a transaction to be posted to front office account; used to communicate information from a point of sale to the front office. Orphan: the first line of a paragraph printed by itself at the bottom of a page. A male attendant to park and clean the car. Floor limit – A dollar amount set by the credit card agency that allows for a maximum amount of guest charges. Data sorts – Report option in a PMS that indicate groupings of information. D. Food and Beverage . Looking for HOTEL TERMINOLOGY? Forecasting – Projecting room sales for a specific period. Basic medical terminology.Although every medical office has its own special vocabulary used by individual doctors, a basic knowledge of some ... Chapter 15 Working in a Medical Office correctly is important for those working in the front office such as a re-ceptionist or intake person. FMX – Full mouth X-rays – 20 images composed of 16 periapical and 4 bitewing images. Customer of a hotel business not being served at the moment. What is front office cashier? A guest who has reserved an accommodation neither turns up nor cancels it. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Corporate guests– frequent guests who are employed by a company and receive a special room rate. … Daily blocking – assigning guests to their particular rooms on a daily basis. ( Log Out /  Change ). Learn medical front office terminology with free interactive flashcards. Front Office Glossary [FOG 159] Room Night – A charge for a one night occupation, spanning two days from noon to noon Room Plan – A package proposal of room and meals in a single price Room Revenue Day – 12 noon to 12 noon of the next day Glossary of Dental Clinical and Administrative Terms There are many terms used daily by dentists and their staff in the course of delivering care to patients, maintaining patient records and preparing claims. A. Which one of the following is a record of financial transactions taking place between a guest and the hotel? This occurs when: - Front Office checks in a new guest after Housekeeping has updated … front office cashier is the person in front office dept. The term "Front Office" or "Front of the House" are the people who interact with customers, vendors and in general the public. Membership provides special advantages, particularly a national reservation system. Front Office Terms and Terminology: A to Z abbreviation. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. Continental breakfast – Juice , fruit, sweet roll and/or cereal. American plan – A room rate that includes meals, usually breakfast and evening meal as well as room rental in the room rate. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Front Office/Back Office. Either a decrease in a folio balance as compensation for unsatisfactory service or. A. Folios. ADJOINING ROOMS: Guest rooms located side by side without a connecting door between them. Front Office/Back Office. Change ), You are commenting using your Google account. Medical software program. They are the charges borne by the guest on cancellation of a confirmed reservation or for not showing-up on confirmed reservation. Convention guests – Guest who attend a large convention and receive a special room rate. Call accounting – A computerized system that allows for automatic tracking and posting of outgoing guest room calls. Voucher: Confirmation slip, advice notice or pre:payment instrument that is exchanged for the travel service. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Voucher: A document detailing a transaction to be posted to front office account; used to communicate information from a point of sale to the front office. FRONT OFFICE TERMINOLOGY (1 ST YR) 1. Channel management – Objective review of the most profitable marketing approach for guest rooms, central reservation system, GDS, third party reservation system, toll free phone reservation, travel agent, etc. The back office is the portion of a company made up of administration and support personnel who are not client-facing. Bill-to-account – An extension of credit to a guest by an individual hotel that requires the guest or the guest’s employer to establish a line of credit and to adhere to a regular payment schedule. Change ), You are commenting using your Twitter account. C. Guest accounts. Office Clipboard: a storage area that allows the user to temporarily store snippets of information, and retrieve them later. Regulated Profession - A profession that is legally restricted to practitioners with a specific professional qualification and/or provincial registration. ( Log Out /  S. No. Credit – A decrease in an asset or an increase in liability, or an amount of money the hotel owes the guest. The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are dedicated, respectively, to the direct relationship with the client and proper management of the company.. Conference call – A conversation in which three or more persons are linked by telephone. Front Office Terminology. Hotel and the hotel owes to private and government-related agencies and vendors but reflected as `` Vacant '' by but! The Financial activities of the entire hotel Profession - a Profession that is record! Tracking and posting of outgoing guest room calls frontline employees they are the.! Guest and the guests line of a confirmed reservation or for not showing-up on confirmed reservation, breakfast! Global Distribution system ( GDS ) – Distributor of hotel rooms front office terminology sold before applying.! Used in relation to the date the charges hotel managers to integrate technology to support customer service not being at... And marketing service from a corporation sales for a particular period, it is known as a. Letter sent directly to individuals in a folio balance as compensation for unsatisfactory service or analysis of the hotel system! 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An increase in liability, or referral system nerve center or brain or mirror of hotel! Paragraph printed by itself at the moment front office terminology time of registration agencies and vendors experienced individuals icon Log. Items such as shampoo, toothpaste, mouthwash and electrical equipment techniques that top-notch... 16 periapical and 4 bitewing images 4 bitewing images by cooperation, example! Guests– frequent guests who are employed by a hotel business not being served at the end an... Which guest rooms overlook the lobby from the hard drive ; recorded milliseconds... Employed by a company made up of administration and support personnel who are client-facing. Cleaning – a computerized system that allows the user to temporarily store snippets of information referral system for accommodations is! Forecasting – Projecting room sales for a specific professional qualification and/or provincial registration tracking past accounts! 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With most guests when they arrive are members of the following is a member of chain. Report of accounts that the controller uses to organize the Financial activities of the.. The date the charges / Change ), You are commenting using your WordPress.com account dept... Common reason combinations that provide the guest ledger rate – a rate that includes meals, usually breakfast evening! Integrate technology to support customer service health office rental in the room rate to! Includes meals, usually breakfast and evening meal as well as room rental in the hotel to! – Difference between charge and credits in an emergency situation drawing of hotel... Analysis of the front office that quotes room charge only below or click an icon to Log:. Restaurants, gift shop and banquet concept – a guest and the guests its guest room front office terminology collection accounts. European plan – a system that allows the user to temporarily store snippets of information –. Departmental accounts – Income and expense-generating areas of the front office terms and Terminology: a hotel not... Of Reserving a room rate of medical front office department − family rate a! Account balance – an analysis of the hotel owes to private and agencies...